Store Manager APPLY NOW

Valdosta, Ga
Full time



Store Manager Requirements:

  • Bachelor's Degree 
  • Retail experience required - 2 year min preferred
  • Customer Service Experience - 2 year min preferred 
  • Leadership/Management experience required - 2 year min preferred
  • Ability to adapt to different customers 

Responsible for management of day to day operations of SLSC which includes:

  • Responsible for Opening and Closing of store
  • Responsible for keeping store organized and stocked 
  • Responsible for correct POS inventory input 
  • Responsible for creation of Monthly and or Quarterly PO for inventory 
  • Responsible for stocking of: toilet paper, paper towels, shopping bags, printer paper, ink, etc
  • Responsible for line item budget/ monthly reports
  • Responsible for Managing/Training/ Onboarding of new employees
  • Responsible for attending weekly manager meetings with Thomasville staff - Zoom
  • Responsible for quarterly staff meetings/employee evaluations
  • Responsible for scheduling staff on Homebase (should be done monthly)
  • Responsible for coordinating with staff to pick up extra hours for Holidays and City Events where extended hours are necessary. ie : December, Black Friday, etc. 
  • Responsible for ensuring clean and well organized store by 
  1. Dusting
  2. Vacuuming/Sweeping
  3. Take out trash

Responsible for Customer Engagement and Customer Service:

  • Greeting every customer 
  • Effectively answering customer questions 
  • Engaging appropriately with the customers 
  • Effectively handling any problems with the customer
  • Know how to properly assist customers over the phone
  • Responsible for shipping and receiving (customer orders/ returns, etc)
  • Answer phone calls/text messages from customers
  • Taking fun photos of customers with bags for Macey (insta story)

Responsible for Product Knowledge:

  • Knowing the names of every product
  • Knowing the colors of every product
  • Knowing the personality of the leather 
  • Knowing how products are made and why we are unable to do certain things customers may ask for. Example: Why we can’t make the bucket bag with a zipper

Responsible for Meeting Sales Goals:

  • Responsible for inventory pars in store for each product/ shelf/ etc
  • Responsible for knowing what our up-sale items are (train other sales associates on this)- will have a goal and associated metric
  • Responsible for customer experience
  • Responsible for building customer relationships
  • Responsible for building customer database
  • Responsible for seasonally changing store displays (keep consistent with Thomasville store)
  • Responsible for correct merchandising of store - following merchandise map (stuffing, tags, etc.)
  • Responsible for making sure appropriate playlist is always playing

Ideal characteristics:

  • Able to adapt to change
  • Desire to grow with SouthLife
  • Understanding that SoutLife Valdosta is expected to grow and be ok with that responsibility
  • Leadership qualities including, coaching employees up to their expected level
  • Retail experience
  • Ability to utilize excel and create monthly sales reports and budget reports
  • Some understanding of how budgets work
  • Understanding of marketing and sales
  • Ability to learn how to make products in the line in order to assist makers
  • Positive attitude
  • Teachable Spirit

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