SOUTHLIFE

STORE MANAGER JOB DESCRIPTION

Store Manager Requirements:

• Bachelor's Degree 
• Retail experience required - 2 year min preferred
• Customer Service Experience - 2 year min preferred 
• Leadership/Management experience required - 2 year min preferred
• Ability to adapt to different customers 

Responsible for management of day to day operations of SLSC which includes:

• Responsible for Opening and Closing of store
• Responsible for keeping store organized and stocked 
• Responsible for correct POS inventory input 
• Responsible for creation of Monthly and or Quarterly PO for inventory 
• Responsible for stocking of: toilet paper, paper towels, shopping bags, printer paper, ink, etc
• Responsible for line item budget/ monthly reports
• Responsible for Managing/Training/ Onboarding of new employees
• Responsible for attending weekly manager meetings with Thomasville staff - Zoom
• Responsible for quarterly staff meetings/employee evaluations
• Responsible for scheduling staff on Homebase (should be done monthly)
• Responsible for coordinating with staff to pick up extra hours for Holidays and City Events where extended hours are necessary. ie : December, Black Friday, etc. 
• Responsible for ensuring clean and well organized store by 

1. Dusting
2. Vacuuming/Sweeping
3. Take out trash

Responsible for Customer Engagement and Customer Service:

• Greeting every customer 
• Effectively answering customer questions 
• Engaging appropriately with the customers 
• Effectively handling any problems with the customer
• Know how to properly assist customers over the phone
• Responsible for shipping and receiving (customer orders/ returns, etc)
• Answer phone calls/text messages from customers
• Taking fun photos of customers with bags for Macey (insta story)

Responsible for Product Knowledge:

• Knowing the names of every product
• Knowing the colors of every product
• Knowing the personality of the leather 
• Knowing how products are made and why we are unable to do certain things customers may ask for. Example: Why we can’t make the bucket bag with a zipper

Responsible for Meeting Sales Goals:

• Responsible for inventory pars in store for each product/ shelf/ etc
• Responsible for knowing what our up-sale items are (train other sales associates on this)- will have a goal and associated metric
• Responsible for customer experience
• Responsible for building customer relationships
• Responsible for building customer database
• Responsible for seasonally changing store displays (keep consistent with Thomasville store)
• Responsible for correct merchandising of store - following merchandise map (stuffing, tags, etc.)
• Responsible for making sure appropriate playlist is always playing

Ideal characteristics:

• Able to adapt to change
• Desire to grow with SouthLife
• Understanding that SoutLife Valdosta is expected to grow and be ok with that responsibility
• Leadership qualities including, coaching employees up to their expected level
• Retail experience
• Ability to utilize excel and create monthly sales reports and budget reports
• Some understanding of how budgets work
• Understanding of marketing and sales
• Ability to learn how to make products in the line in order to assist makers
• Positive attitude
• Teachable Spirit