Terms and Conditions
Thank you for your interest in Lizzy Js/South-Life. We are pleased to welcome you to our family of customers. Because we take great pride in our unique, quality designs and in our customer service, our primary goal is to build a congenial, long-lasting, prosperous relationship with you and your company. By accessing and ordering from our wholesale site your are confirming that you are a legitimate retail business and that you agree to abide by the terms and conditions set forth below.
All of our products are custom crafted in the United States of America. We take great pride in our products.. Dimensions for our products are approximate. Sizes and colors may vary slightly due to the variation in natural materials and the craftsmanship of handmade products. Please note there is a difference in vintage and traditional shells. Vintage shells will display a more worn look and texture. Disclaimer: Those with metal allergies be aware that the metals we use are not treated.
The most current price list supersedes any previous pricing or price lists. All prices are subject to change without notice.
Our orders may be placed at trade shows, through our sales reps, by phoning or faxing in your order to our office, and through our website.
For our opening order to comply with state law we must keep record of your resale certificate. A minimum $300 opening order is required to become a customer. In general, there are no product or style minimums. An exception is belts and dog collars; each of these is 6 per product per style. First time orders and/or orders placed at a show are preliminary only and subject to final approval by Lizzy J’s/South –Life. Lizzy J’s/South-Life authorization and or a customer information sheet must be completed to be able to authorize and confirm initial orders.
Lizzy J’s/South-Life reserves the right to cancel the proposed order within 6 weeks of the discussed delivery date. Order payment shall be due upon shipment. Acceptable forms of payment are Visa, Master Card, Discover, and American Express.
The minimum reorder is $100. Net 30 terms are extended to existing accounts after credit approval. Orders will only be shipped to accounts that do not have a balance due. Balance includes net 30 invoices that have yet to come due. Customers are subject to a late fee of $30 per month, regardless of invoice amount. Late fees will be applied to delinquent accounts following
a seven day grace period. Net 30 status may be denied to customers who have a chronic slow payment history. These accounts will revert back to credit card.
Fulfillment of orders and reorders requested ASAP is 3-4 weeks. Shipments usually occur sooner than 3-4 weeks. If you require a faster delivery time than the promised ship date on order confirmation, a rush charge of 20% will apply. This delivery time does not apply to order placed at trade shows. A rush charge of 20% will be added to orders that require an interruption of our production calendar. Some substitutions may be made or items may be backordered and shipped upon availability. Any items that are missing from a shipment and appear on the invoice must be reported within 5 days of receipt of order. At that time we will re-ship missing items. If we have not been previously notified of missing items, customer is liable for amount due stated on invoice. Any items that are broken or defective as a result of a manufacturer defect must be reported within 5 days of receipt of order. Contact us immediately and we will discuss how to ship the product back to us so that we may assess the damage and fix the defective item. Any cancellations must be submitted in writing within 14 days of the order delivery date, and are subject to a restocking fee of 25%.
Keeping you Lizzy J’s/South-Life stock fresh is important for our sales. We will happily exchange and update your stock at a rate of 2 to 1 within 5 months of purchase order. For example, this means $200 returned must be accompanied by a new order for $400 or more. No discontinued items will be accepted as part of this exchange program.
In the event of an “Out of Stock” item, we will contact you and give you the option of keeping the order open until the specific item can be shipped or reselecting another item. No deliver charges will be charged for backordered items only. Backorders less than $25 will automatically be canceled.
If requested within six months of purchase order, we will drop ship repairs directly to customers for free.
Special orders and custom combinations are not returnable, exchangeable, or refundable. We will drop ship individual items or special orders for a handling chage of $2 plus a flat shipping rate.
Exclusivity is at the discretion of Lizzy J’s/South-Life depending on volume of sales, territory covered, and frequency of reorders. It is our policy to work with each customer to ensure that we are in agreement about any potential overlapping territory issues. Additionally, we will make every effort to work with each customer to avoid stores that are near each other ordering duplicate designs or products. However, ultimately, it is each retailer’s choice as to what they will purchase from Lizzy J’s/South-Life..
Visa, Master Card, Discover, or American Express will be charged upon shipment, A 2.5% convenience fee applies to all credit card payments. If paying by check, check must be deposited and cleared before merchandise will ship. If for any reason your check is dishonored, you agree to remit payment again for the amount of the check, plus a $40 NSF check fee.
Shipping and Handling
We ship via UPS Ground insured, unless otherwise specified. Fees usually range from $10-40 depending on weight, insurance, and expediency.
Returned items must be in re-sellable condition only. We reserve the right to refuse any items that do not meet this requirement. Returned items will not be credited to current or past invoices or outstanding balances. All claims for returned goods or adjustments must be made within 5 days of receipt of the order. No returns allowed without authorization.
Unless otherwise indicated, all Lizzy J’s/South-Life materials, including, without limitation, the An Lizzy J’s/South-Life logo, all designs, text, graphics, other files, and the selection and arrangement of, also termed the “look and feel,” are the proprietary and copyrighted property of Lizzy J’s/South-Life. You may electronically copy and print to hard copy portions of our website for the sole purpose of using materials it contains for information and non-commercial, personal use only. All reproduced material requires Lizzy J’s/South-Life copyright notice in the form of “© 2011-2014 Lizzy J’s/South-Life All Rights Reserved” to be displayed on the relevant page(s). Any other use of the materials in our website – including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display or performance – without the prior written permission of Lizzy J’s/South-Life is strictly prohibited.
The terms of this agreement will be governed by the laws of the State of Georgia. The state and federal courts located in Thomas County, Georgia will have exclusive jurisdiction over any case
or controversy arising from or relating to this agreement, our website or any services provided by Lizzy J’s/South-Life. Each person who registers on this website consents irrevocably to personal jurisdiction in such courts with the respect to any matters and waives any defense of forum non conveniens. Furthermore, each person who registers on this website is deemed to have knowingly and voluntarily waived any right to a trial by jury in any case or controversy related to this agreement, our webstie or any services provided by Lizzy J’s/South-Life.
The rights and obligations created for you under this agreement may not be assigned to any other party.
Lizzy J’s/South-Life and any of its employees shall not be deemed to be in breach of this agreement for any delay or failure in performance caused by reasons out of its reasonable control, including acts of God or a public enemy; natural calamities; failure of a third party to perform; changes in the laws or regulations; actions of any civil, military or regulatory authority; power outage or other disruptions of communication methods or any other cause which would be out of the reasonable control of Lizzy J’s/South-Life.
In the event that one or more of the provisions of this agreement shall be found unenforceable, illegal or invalid, it shall not affect any other provisions of this agreement, and this agreement shall be construed as if the provision found to be unenforceable, illegal or invalid had never been contained in the agreement, or the unenforceable, illegal or invalid provision shall be construed, amended and/or reformed to be made enforceable, legal and valid.
These Terms and Conditions supersede any prior communication, representations or agreements between you and Lizzy J’s/South-Life and constitute the complete and final agreement related to the use of our website or any services provided by Lizzy J’s/South-Life.
Updated June 2014